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Telvo Privacy Policy

Last Updated: 11/23/2025

Telvo (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe. By using our website or services, you agree to the practices described here.

1. Information We Collect

We collect information that you voluntarily provide when you interact with Telvo, including:

Personal Information

  • Name

  • Email address

  • Phone number

  • Device information (e.g., Firestick, Onn box)

  • Country/channel preferences

  • Payment-related information (processed through third-party services)

Automatically Collected Information

We may collect limited technical information through cookies or analytics tools, such as:

  • Browser type

  • Device type

  • IP address

  • Interaction with website forms

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To set up your Telvo service and manage your account

  • To process payments and renewals

  • To provide onboarding instructions and customer support

  • To communicate with you via email or SMS

  • To improve our website and service experience

  • To maintain accurate internal records

We do not sell or rent your personal information to any third party.

3. How Your Information Is Stored and Processed

We use several trusted third-party services to manage communication, customer relationships, and support:

  • HubSpot – form submissions, CRM storage, email communication

  • Quo – texting, calling, and customer communication

  • Zapier – automation of information between systems

  • Internal Software – account creation and service management

Each third-party service follows its own security procedures to protect your data. Telvo only integrates with reputable platforms that maintain industry-standard privacy and security protections.

4. How We Protect Your Information

We take reasonable administrative, technical, and physical precautions to safeguard your information. These include:

  • Secure access controls

  • Encrypted data transfer where applicable

  • Restricting access to customer data internally

  • Storing only the information necessary to operate your account

Despite these measures, no method of data transmission or storage can be guaranteed 100% secure.

5. SMS Messaging & Consent

By submitting your phone number, you consent to receiving service-related SMS messages, including onboarding instructions, support messages, renewal reminders, and updates related to your Telvo service.

Required clause:
“All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

You can opt out of SMS communication at any time by replying STOP.

6. Sharing Your Information

We do not sell your information.
We may share your data only under the following circumstances:

  • With service providers that help us operate Telvo (HubSpot, Quo, Zapier, payment processors)

  • If required to comply with legal obligations

  • To protect the rights or safety of Telvo, our users, or others

We do not share your information for marketing by third parties.

7. Cookies & Website Tracking

Our website may use cookies or analytics to:

  • Improve website performance

  • Measure traffic

  • Help provide a better user experience

You may disable cookies through your browser settings.

8. Data Retention

We keep your information only as long as necessary to operate your service, comply with legal requirements, or maintain business records. If you cancel your Telvo account, we may retain limited information for administrative or legal purposes.

9. Children’s Privacy

Telvo does not knowingly collect information from individuals under the age of 18.

10. Your Rights

Depending on your region, you may have the right to:

  • Access the information we have about you

  • Request corrections or updates

  • Request deletion of your data

  • Opt out of SMS or email communication

To exercise these rights, contact us at:
contact@telvo.tv

11. Updates to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated “Last Updated” date.

12. Contact Information

If you have questions about this Privacy Policy or how we handle data, you can reach us at:

Telvo
contact@telvo.tv

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